Privacy Policy

1. Information We Collect

To provide you with the best possible home and commercial cleaning experience, we collect specific details when you book a service or interact with our website. This includes:

• Personal Information: Your full name, phone number (including WhatsApp), email address, and exact physical address for service delivery.
• Booking Details: Information regarding the specific cleaning services requested (e.g., Deep Home Cleaning, Kitchen Cleaning), preferred dates, and property size.
• Technical Data: Automatically collected data such as your IP address, browser type, and device information to optimize our website's performance.

2. How We Use Your Information

SnapShine uses the data we collect exclusively to facilitate your cleaning services and enhance your customer experience. Your data allows us to:

• Process your cleaning bookings and dispatch our professional cleaning experts to your designated location accurately.
• Send important updates, booking confirmations, and price estimates directly via WhatsApp or phone.
• Address customer service inquiries, resolve complaints, and provide continuous 24/7 support.
• Analyze website usage to improve our digital interface and service offerings across our coverage areas.

3. Information Protection

We treat your personal home addresses and contact details with the utmost confidentiality. SnapShine implements industry-standard security protocols to prevent unauthorized access, alteration, or disclosure of your data.

• Your data is kept secure on encrypted servers.
• Access to your personal information is strictly limited to authorized SnapShine management and the specific cleaning experts assigned to your job.

4. Sharing Your Information

We respect your privacy boundaries. SnapShine does not and will never sell your personal information to third-party marketers.

• We only share necessary data with trusted operational partners (such as payment gateway processors or direct messaging platforms like WhatsApp) solely to fulfill your service requests.
• We may disclose information if required by law or to comply with legal processes.

5. Cookies & Tracking

Our website utilizes standard "cookies" to enhance your browsing experience. Cookies are small data files stored on your device that help our site load faster and remember your preferences.

• We use cookies to analyze user traffic and improve our website's functionality.
• You have the option to disable cookies entirely through your personal web browser settings, though this may limit some website features.

6. Your User Rights

You maintain full control over the personal data you share with SnapShine. At any time, you have the right to:

• Request access to the personal data we hold about you.
• Request updates or corrections to inaccurate booking information or addresses.
• Opt-out of any promotional marketing communications or WhatsApp broadcasts.

7. Changes to This Policy

SnapShine reserves the right to update this Privacy Policy periodically to reflect changes in legal requirements or our service operations. Any updates will be posted directly to this page.